Discovery Center

By Dave DeFazio Nearly every banker will tell you improving digital banking access to products and services is a top priority. In most cases, this results in just better access to the same look-alike products (namely checking and savings accounts) that have been provided for years with no new features or benefits. But what about…

By Dave DeFazio Digital banks and fintechs have succeeded in luring small and medium-sized businesses by embracing a customer-centric approach, creating “reconfigured mashups” of features and functionality that combine multiple financial services. They offer value-added features like subscription management and real-time payment tools as part of their core checking accounts. While many customers may open…

By Dave DeFazio For small and midsize businesses, access to efficient and value-driven services is crucial to managing their financial operations. However, a significant gap exists between what banks offer and what SMBs truly need. This gap presents a challenge and an oppurtunity for traditional financial institutions as they navigate increasing competition from digital banks…

By Adam Thompson In October there were two more clear indicators that banking fees have seen better days as a non-interest income strategy for FIs of all sizes.  First digital banking competition is proving that spotting customers money for OD/NSF fees builds customer relationships and boosts organic growth.  Leading consumer financial technology company, Chime®, announced…

By Dave Crook With growing competition from megabanks and big regionals, community FIs need to leverage their ability to attract new retail and commercial customers.  We hear this all the time and understand the challenges of going up against these Goliaths with just a sling and stone.  But as in the original story of David…