Discovery Center
Banks Need a SMB Value-Added Strategy
By Dave Crook In this digital era, banking has been playing catch-up with the significant changes in the broader business community, particularly with SMBs. And for many FIs, SMB checking account products seem more a “blast from the past” than other products. Sometimes it’s because there’s a sense that most SMBs have migrated to megabanks…
Read MoreRecording: Navigating the Land of the Giants
Download Presentation (PDF) According to FDIC and S&P Global data published last year, 3% of the largest banks have about 83% of the deposits in the US. That leaves 17% of deposit accounts to find homes with 97% of the rest of the financial institutions out there. And the intervening year hasn’t helped that 97%.…
Read MoreChecks Don’t Matter, Primary Checking Accounts Do
By Kyle Dentlinger The Federal Reserve says check writing has declined almost 75% in the last 25 years. There were more than 4 billion checks written in 2000. Today, that number is around 750 million. And recently we’ve started to see both banks and retailers start to cool on accepting these standards of a bygone…
Read MoreRecording: Do Something Different: Small Business Growth Planning 2024-2025
Download Presentation (PDF) What Are Your SMB Checking Goals This Planning Season? Small business (SMB) customer growth is a priority for nearly every financial institution we talk to and it’s either already underway in 2024 or on the books in 2025. Too often SMB products at community FIs have been put on auto pilot and…
Read MoreGive Your SMB Accounts What They Need Most: Information Security Tools
By James Mason It’s very likely that if you ask any SMB owner what their biggest threat to running their business is today, information security, cyber attacks (and liability for attacks), and ID theft will be the ones at the top of their list. According to Infosecurity Magazine and Orange Cyber Defense, there’s a 77%…
Read MoreTake Financial Wellness Beyond “Nice to Have” Features
Digital estate planning can build a deeper one-stop financial relationship with your FI By James Mason The last fintech wave was decidedly driven, like today’s burst of interest in AI, by the follow-on effects of the new digital age that has altered the entire marketplace in the past 20 years. We saw it hit retail…
Read MoreHow to Win More SMB Business in This Market
By Gregg Early According to a recent Jack Henry article, the top 25 banks in the US account for 84% of primary banking relationships with SMBs. And community and regional FIs’ share of primary SMB banking relationships are declining due to megabanks and digital banks expanding their market share – from 28% in 2018 to…
Read MoreClient Story with Greater New Orleans Federal Credit Union
Download PDF Greater New Orleans Federal Credit Union was originally chartered in 1935. It was organized by employees of the New Orleans Bell Telephone Employees Federal Credit Union but now it serves six parishes and has $163 million in assets. We were fortunate enough to sit down with President and CEO Shelley Sanders and Chief…
Read MoreOD/NSF Fees: The False Safety Net of Doing Nothing
By Mike Branton Given the proposed CFPB rules that are going into effect regarding OD/NSF fees, it’s the right time to find out how banks and credit unions are dealing and planning to deal with this dominant source of non-interest income being increasingly scrutinized (yep, it’s classified as a “junk fee”) and regulated to generate…
Read MoreRecording: Transforming PFI into Personal Financial Interactions
Download Presentation (PDF) In the battle for banking relationships, fintechs and neobanks are vying for dominance. And they may be winning. In the last three years, digital banks have the largest growth rates of primary relationships. And now, more Millennials and Gen Z consumers name a digital bank as their primary institution than all of the community banks and…
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