Give Your SMB Accounts What They Need Most: Information Security Tools

By James Mason It’s very likely that if you ask any SMB owner what their biggest threat to running their business is today, information security, cyber attacks (and liability for attacks), and ID theft will be the ones at the top of their list.  According to Infosecurity Magazine and Orange Cyber Defense, there’s a 77%…

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Take Financial Wellness Beyond “Nice to Have” Features

Digital estate planning can build a deeper one-stop financial relationship with your FI By James Mason The last fintech wave was decidedly driven, like today’s burst of interest in AI, by the follow-on effects of the new digital age that has altered the entire marketplace in the past 20 years. We saw it hit retail…

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How to Win More SMB Business in This Market

By Gregg Early According to a recent Jack Henry article, the top 25 banks in the US account for 84% of primary banking relationships with SMBs.  And community and regional FIs’ share of primary SMB banking relationships are declining due to megabanks and digital banks expanding their market share – from 28% in 2018 to…

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Client Story with Greater New Orleans Federal Credit Union

Download PDF Greater New Orleans Federal Credit Union was originally chartered in 1935. It was organized by employees of the New Orleans Bell Telephone Employees Federal Credit Union but now it serves six parishes and has $163 million in assets. We were fortunate enough to sit down with President and CEO Shelley Sanders and Chief…

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OD/NSF Fees: The False Safety Net of Doing Nothing

By Mike Branton Given the proposed CFPB rules that are going into effect regarding OD/NSF fees, it’s the right  time to find out how banks and credit unions are dealing and planning to deal with this dominant source of non-interest income being increasingly scrutinized (yep, it’s classified as a “junk fee”) and regulated to generate…

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Recording: Transforming PFI into Personal Financial Interactions

Download Presentation (PDF) In the battle for banking relationships, fintechs and neobanks are vying for dominance. And they may be winning. In the last three years, digital banks have the largest growth rates of primary relationships. And now, more Millennials and Gen Z consumers name a digital bank as their primary institution than all of the community banks and…

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Client Story with Marquette Savings Bank

Download PDF Marquette Savings Bank has been in business in and around Erie, Pennsylvania for 115 years, with $1.2 billion assets under management. We had a chance to sit down with Senior Vice President of Deposit Operations Lisa Lopez and AVP and Retail Project Manager Madelynn Delgado to talk about their experience implementing a new…

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Recording: Subscription Revolution Webinar

Download Presentation (PDF) In the current banking environment primacy, organic growth, and product differentiation are keys to success for both retail and business accounts. Also, threats of OD/NSF fee cuts will directly or indirectly affect the entire banking industry. And many banking leaders know that “wait and see” is not an effective solution to these…

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Client Story with Cornerstone Bank

Download PDF Recently we had the pleasure to sit down with Executive Vice-President of Retail Banking Altaf Ahmed and Vice-President and Retail Sales Manager Mark Lussier for Cornerstone Bank. The bank’s headquarters is in Worcester, Massachusetts, and it operates 10 branches across central Massachusetts. Cornerstone was formed in 2017 when two mutual banks that had…

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