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Client Story with Cornertone Bank
Download PDF Recently we had the pleasure to sit down with Executive Vice-President of Retail Banking Altaf Ahmed and Vice-President and Retail Sales Manager Mark Lussier for Cornerstone Bank. The bank’s headquarters is in Worcester, Massachusetts, and it operates 10 branches across central Massachusetts. Cornerstone was formed in 2017 when two mutual banks that had…
Read MoreYour Checking Products Must Address SMB Customers CyberSecurity Concerns
By Dave DeFazio The statistics are sobering about the cyber challenges and data theft realities of being small and medium businesses (SMB) today. According to Infosecurity Magazine: Over three-quarters of cyber incidents impacted small businesses in 2023. Nearly half of all malware targeting SMBs last year focused on data theft. Researchers observed a rise…
Read MoreFuture of Overdrafts – Survey Results Webinar
Download Presentation (PDF) The CFPB is gunning for “junk fees”. In their definition of these fees, they include OD/NSF fees (and in recent ruling, credit card late fees). While this proposed regulation of a maximum fee amount is targeting those FIs with $10 billion or more in assets, it’s just a matter of time before…
Read MoreResearch Part 4: Opportunities from Reinventing Business Checking Accounts
Editor’s Note: This is the fourth and final part in our series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could…
Read MoreRecording: Growing Deposits and Primary Relationships Webinar
Download Presentation (PDF) In the wake of the rollercoaster of 2023, it’s more important than ever to initiate, grow, and maintain deposit relationships – especially ones that are primary, profitable and engaged enough to cross-sell other deposit and loan products. Yet most banks’ checking product features are irrelevant to the modern needs of today’s consumers…
Read MoreThe Great Deposit Race: Optimizing the “Less is More Strategy”
Choosing a proactive strategy to prune unproductive accounts may seem radical By Gregg Early It may seem counterintuitive to think that the best way to build primacy, grow deposits organically, and generate more non-interest income is to focus on determining which accounts aren’t financially productive and how to fix that relationship with your FI. Community…
Read MoreCommunity FI Leaders’ Survey Delivers Revealing Deposit Expectations for 2024
By Mike Branton When it comes to finding out what community banks and credit unions are planning for the coming year related to deposit performance the best way is to ask them directly. There’s no doubt that there’s plenty of data regularly published by third parties about community FIs and the broader banking industry regarding…
Read MoreResearch Part 3: SMB Banking Relationship Paradoxes Are Opportunities for Community FIs
Editor’s Note: This is the third in a monthly series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could best compete…
Read MoreClient Story with Heritage Bank
Download PDF Recently we were fortunate to be able to sit down with Teresa Dean, Senior Vice- President of Branch Banking Administration for Heritage Bank. The bank’s headquarters in in Olympia, Washington, and it has 50 branches in Washington, Oregon, and Idaho. Heritage has roots that go back to 1927, making it a few years…
Read MoreResearch Part 2: Reinventing a Community FI Strategy to Regain SMB Market Share
Editor’s Note: This is the second in a monthly series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could best compete…
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