Recording: Transforming PFI into Personal Financial Interactions

Download Presentation (PDF) In the battle for banking relationships, fintechs and neobanks are vying for dominance. And they may be winning. In the last three years, digital banks have the largest growth rates of primary relationships. And now, more Millennials and Gen Z consumers name a digital bank as their primary institution than all of the community banks and…

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Client Story with Marquette Savings Bank

Download PDF Marquette Savings Bank has been in business in and around Erie, Pennsylvania for 115 years, with $1.2 billion assets under management. We had a chance to sit down with Senior Vice President of Deposit Operations Lisa Lopez and AVP and Retail Project Manager Madelynn Delgado to talk about their experience implementing a new…

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Recording: Subscription Revolution Webinar

Download Presentation (PDF) In the current banking environment primacy, organic growth, and product differentiation are keys to success for both retail and business accounts. Also, threats of OD/NSF fee cuts will directly or indirectly affect the entire banking industry. And many banking leaders know that “wait and see” is not an effective solution to these…

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Client Story with Cornerstone Bank

Download PDF Recently we had the pleasure to sit down with Executive Vice-President of Retail Banking Altaf Ahmed and Vice-President and Retail Sales Manager Mark Lussier for Cornerstone Bank. The bank’s headquarters is in Worcester, Massachusetts, and it operates 10 branches across central Massachusetts. Cornerstone was formed in 2017 when two mutual banks that had…

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Your Checking Products Must Address SMB Customers’ CyberSecurity Concerns 

By Dave DeFazio   The statistics are sobering about the cyber challenges and data theft realities of being small and medium businesses (SMB) today. According to Infosecurity Magazine: Over three-quarters of cyber incidents impacted small businesses in 2023. Nearly half of all malware targeting SMBs last year focused on data theft.  Researchers observed a rise…

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Future of Overdrafts – Survey Results Webinar

Download Presentation (PDF) The CFPB  is gunning for “junk fees”. In their definition of these fees, they include OD/NSF fees (and in recent ruling, credit card late fees). While this proposed regulation of a maximum fee amount is targeting those FIs with $10 billion or more in assets, it’s just a matter of time before…

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Research Part 4: Opportunities from Reinventing Business Checking Accounts

  Editor’s Note: This is the fourth and final part in our series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could…

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Recording: Growing Deposits and Primary Relationships Webinar

Download Presentation (PDF) In the wake of the rollercoaster of 2023, it’s more important than ever to initiate, grow, and maintain deposit relationships – especially ones that are primary, profitable and engaged enough to cross-sell other deposit and loan products. Yet most banks’ checking product features are irrelevant to the modern needs of today’s consumers…

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The Great Deposit Race: Optimizing the “Less is More Strategy”

Choosing a proactive strategy to prune unproductive accounts may seem radical By Gregg Early It may seem counterintuitive to think that the best way to build primacy, grow deposits organically, and generate more non-interest income is to focus on determining which accounts aren’t financially productive and how to fix that relationship with your FI. Community…

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