To thrive in today’s financial marketplace and stand out from the pack, you must deliver checking products with benefits that consumers are demanding, many of which they are already buying from other companies, and your competition isn’t providing.  To get started, take a look at what consumers are already using — and, in most cases,…

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Does investing in customer experience improvements really create an economic return or a competitive advantage? Before you can answer that question, you must answer two others:  How much will it cost to be the industry leader in customer experience? What competencies or capabilities will be required to achieve and maintain that leadership position?  In their…

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various app screens from Lemonade and Dave

When my 15-year-old daughter needs money to chip in for a car-owning friend’s next fuel fill-up or dinner out with her boyfriend, she doesn’t ask if I can swing by the ATM for her. She doesn’t ask to go to the bank with me, nor does she take checks. Heck, I don’t even think she’d…

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Martha Bartlett Piland headshot

We had the pleasure of chatting with Banktastic CEO Martha Bartlett Piland about ways financial services can differentiate in a commoditized industry. We hope you’ll find this conversation to be as interesting as we do.  Are banks and credit unions doing enough to remain relevant to millennials and Generation Z? Many financial institutions are trying…

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Bryan Clagett, Director of Strategic Initiatives at StrategyCorps, has been featured on The Financial Experience Podcast! Each episode explores innovations and innovators across the financial and fintech industries.Hear our very own, Bryan Clagett, and former banker and current agency owner, Hunter Young, discuss the evolution of fintech on Episode 07: Where Will Data, Digital And Fintech…

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