Does investing in customer experience improvements really create an economic return or a competitive advantage? Before you can answer that question, you must answer two others:  How much will it cost to be the industry leader in customer experience? What competencies or capabilities will be required to achieve and maintain that leadership position?  In their…

Read More

Microsoft and data aggregator, Plaid, announced a partnership to offer a new service called Money in Excel. This Microsoft Excel addition will allow users to connect their financial accounts to analyze monthly spending and activity. See what our very own Bryan Clagett, Director of Strategic Initiatives, has to say about this announcement at Forbes.com.

Read More