Posts by Dave DeFazio
Your Checking Products Must Address SMB Customers CyberSecurity Concerns
By Dave DeFazio The statistics are sobering about the cyber challenges and data theft realities of being small and medium businesses (SMB) today. According to Infosecurity Magazine: Over three-quarters of cyber incidents impacted small businesses in 2023. Nearly half of all malware targeting SMBs last year focused on data theft. Researchers observed a rise…
Read MoreResearch Part 4: Opportunities from Reinventing Business Checking Accounts
Editor’s Note: This is the fourth and final part in our series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could…
Read MoreRecording: Growing Deposits and Primary Relationships Webinar
Download Presentation (PDF) In the wake of the rollercoaster of 2023, it’s more important than ever to initiate, grow, and maintain deposit relationships – especially ones that are primary, profitable and engaged enough to cross-sell other deposit and loan products. Yet most banks’ checking product features are irrelevant to the modern needs of today’s consumers…
Read MoreResearch Part 3: SMB Banking Relationship Paradoxes Are Opportunities for Community FIs
Editor’s Note: This is the third in a monthly series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could best compete…
Read MoreResearch Part 2: Reinventing a Community FI Strategy to Regain SMB Market Share
Editor’s Note: This is the second in a monthly series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could best compete…
Read MoreResearch Part 1: Reinventing a Community FI Strategy to Regain SMB Market Share
Editor’s Note: This is the first in a monthly series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could best compete…
Read MoreRethinking the Small Business Checking Playbook
By Dave DeFazio This article was previously published on BankDirector.com Even before interest rates rose, community banks and credit unions were battling megabanks, regional banks and the new wave of digital banks and fintechs to keep and attract traditional retail and small business checking account customers. This battle is for only a small percentage of…
Read MoreNavigating Beyond the “Free Checking” Era in Business Checking
By Dave DeFazio The era of simply offering a free checking account for business checking customers is done. And community FIs’ biggest competitors – megabanks and digital banks – are well aware of that. They’ve been busy adding value to their business checking accounts, especially in the past few years. Unfortunately, it’s not the same…
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