Discovery Center
Client Story with Greater New Orleans Federal Credit Union
Download PDF Greater New Orleans Federal Credit Union was originally chartered in 1935. It was organized by employees of the New Orleans Bell Telephone Employees Federal Credit Union but now it serves six parishes and has $163 million in assets. We were fortunate enough to sit down with President and CEO Shelley Sanders and Chief…
Read MoreOD/NSF Fees: The False Safety Net of Doing Nothing
By Mike Branton Given the proposed CFPB rules that are going into effect regarding OD/NSF fees, it’s the right time to find out how banks and credit unions are dealing and planning to deal with this dominant source of non-interest income being increasingly scrutinized (yep, it’s classified as a “junk fee”) and regulated to generate…
Read MoreRecording: Transforming PFI into Personal Financial Interactions
Download Presentation (PDF) In the battle for banking relationships, fintechs and neobanks are vying for dominance. And they may be winning. In the last three years, digital banks have the largest growth rates of primary relationships. And now, more Millennials and Gen Z consumers name a digital bank as their primary institution than all of the community banks and…
Read MoreClient Story with Marquette Savings Bank
Download PDF Marquette Savings Bank has been in business in and around Erie, Pennsylvania for 115 years, with $1.2 billion assets under management. We had a chance to sit down with Senior Vice President of Deposit Operations Lisa Lopez and AVP and Retail Project Manager Madelynn Delgado to talk about their experience implementing a new…
Read MoreRecording: Subscription Revolution Webinar
Download Presentation (PDF) In the current banking environment primacy, organic growth, and product differentiation are keys to success for both retail and business accounts. Also, threats of OD/NSF fee cuts will directly or indirectly affect the entire banking industry. And many banking leaders know that “wait and see” is not an effective solution to these…
Read MoreClient Story with Cornerstone Bank
Download PDF Recently we had the pleasure to sit down with Executive Vice-President of Retail Banking Altaf Ahmed and Vice-President and Retail Sales Manager Mark Lussier for Cornerstone Bank. The bank’s headquarters is in Worcester, Massachusetts, and it operates 10 branches across central Massachusetts. Cornerstone was formed in 2017 when two mutual banks that had…
Read MoreYour Checking Products Must Address SMB Customers’ CyberSecurity Concerns
By Dave DeFazio The statistics are sobering about the cyber challenges and data theft realities of being small and medium businesses (SMB) today. According to Infosecurity Magazine: Over three-quarters of cyber incidents impacted small businesses in 2023. Nearly half of all malware targeting SMBs last year focused on data theft. Researchers observed a rise…
Read MoreFuture of Overdrafts – Survey Results Webinar
Download Presentation (PDF) The CFPB is gunning for “junk fees”. In their definition of these fees, they include OD/NSF fees (and in recent ruling, credit card late fees). While this proposed regulation of a maximum fee amount is targeting those FIs with $10 billion or more in assets, it’s just a matter of time before…
Read MoreResearch Part 4: Opportunities from Reinventing Business Checking Accounts
Editor’s Note: This is the fourth and final part in our series exploring market research we commissioned with financial services firm Cornerstone Advisors to get a state of market view through the eyes of SMB leaders across the country. Our main goal was to understand their challenges now and how community financial institutions could…
Read MoreRecording: Growing Deposits and Primary Relationships Webinar
Download Presentation (PDF) In the wake of the rollercoaster of 2023, it’s more important than ever to initiate, grow, and maintain deposit relationships – especially ones that are primary, profitable and engaged enough to cross-sell other deposit and loan products. Yet most banks’ checking product features are irrelevant to the modern needs of today’s consumers…
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