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Welcome back to our four-week series on the Evolution of Credit Unions! In this episode, Jaime talks with Dave DeFazio,…
BRENTWOOD, TN (December 8, 2021) — StrategyCorps, an industry-leading provider of consumer checking-related analytical and mobile reward solutions that help…
Since the founding of the first U.S. bank, customers have expected to do their banking in the most modern way…
By Dave Pond In a stunning move, Capital One announced Wednesday plans to scrap overdraft and NSF fees for consumers…
By Dave Pond During my college years, I couldn’t walk past the university bookstore without being surrounded by men and…
By Ryan Harbry Customer loyalty is essential in every industry under the sun. In banking, it matters even more than…
I know you’re thinking that this isn’t a great analogy because dinosaurs are extinct, and an “albatross” is a psychological…
Conventional wisdom—and even some of challenger banks’ own advertising—holds that fintechs are winning customers because they provide a superior customer…
By Dave Pond A few weeks ago, my 16-year-old daughter, Mallory — with her sights firmly focused on a successful…