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Capital One, American Express and U.S. Bank are among the first banks to introduce customers to Amazon’s Alexa as their financial digital assistant. And as conversational interfaces continue to make their way into technology, Bank of America makes plan to release their own in-app assistant Erica.Read More
There’s been a significant shift in the retail landscape and the way people prefer to purchase. Today’s consumers expect more than just the ability to buy a product or, in the case of credit unions, conduct basic transactions. Instead, they expect a full-fledged experience.Read More
Big banks are moving up the ranking and overtaking smaller banks in terms of satisfaction. They simply have what the mobile services customers want, when they want it. And they effectively communicate what they have. What good is having services if your customers don’t know about it? It’s like having a giant diamond but never being able to wear it. It’s [past] time to take the plunge and go beyond the basics.Read More