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By Ryan Harbry Customer loyalty is essential in every industry under the sun. In banking, it matters even more than…
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I know you’re thinking that this isn’t a great analogy because dinosaurs are extinct, and an “albatross” is a psychological…
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Conventional wisdom—and even some of challenger banks’ own advertising—holds that fintechs are winning customers because they provide a superior customer…
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By Dave Pond A few weeks ago, my 16-year-old daughter, Mallory — with her sights firmly focused on a successful…
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By Ryan Harbry Commoditization has been around for about as long as the banking industry itself — there’s no avoiding…
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By Mike Branton Ask 100 retail bankers, and 99 will tell you they’re working on some sort of digital distribution…
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By Dave Pond During a recent episode of the Marketing Money podcast (helmed by John Oxford, director of marketing at…
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By James Mason My friend and her six-year-old daughter were listening to music. Her daughter said that she’s never heard…
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Research shows that having more than one checking account has become more popular these days. This is true especially among…
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