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“If you believe mobile services and Millennials are important to the future of our industry, we’ve got to do a better job of learning their language,” he said.
DeFazio showed numerous examples of experience-based mobile apps that are changing the way the financial industry works. “Experience trumps service,” he reiterated time and again, driving home the point that mobile users care more about the experiences offered through their apps than they do the types of services.Read More
Join our conversation with Money Summit, powered by MX, where we describe how technology can help banks better reward customers and how banks and fintech companies can work together more effectively.Read More
The number of people using subscription services like Amazon Prime, Netflix, Spotify, Birchbox, Dollar Shave Club continues to soar. Can financial institutions take advantage of this new business model?Read More
We actively track, quantify, rank and analyze nearly 4 million checking account relationships of community financial institutions nationwide. See our latest research that reveals the bottom line reality of checking.Read More
Consumers’ relationships with banks are becoming dependent on how products and mobile banking fit in with their lifestyles. And if that relationship is going downhill, customers are much quicker to break up with their bank. That’s why leading banks are on the prowl to find the next great way to offer more than just the basics. They’re adding interesting features to mobile, introducing ways to help customers save money and offering more relevant benefits — all to create positive, lasting relationships with customers.Read More
Maintaining a customer’s checking account costs your financial institution money. The American Bankers Association estimates the annual cost to a bank to maintain a checking account is between $250 and $400 per year. For community financial institutions with less than $5 billion in assets, the average according to other researchers is closer to $250 to $300.Read More
Capital One, American Express and U.S. Bank are among the first banks to introduce customers to Amazon’s Alexa as their financial digital assistant. And as conversational interfaces continue to make their way into technology, Bank of America makes plan to release their own in-app assistant Erica.Read More
There’s been a significant shift in the retail landscape and the way people prefer to purchase. Today’s consumers expect more than just the ability to buy a product or, in the case of credit unions, conduct basic transactions. Instead, they expect a full-fledged experience.Read More
Big banks are moving up the ranking and overtaking smaller banks in terms of satisfaction. They simply have what the mobile services customers want, when they want it. And they effectively communicate what they have. What good is having services if your customers don’t know about it? It’s like having a giant diamond but never being able to wear it. It’s [past] time to take the plunge and go beyond the basics.Read More