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State Bank customer service representatives Lisa Hobbs, Vicki Posch, Terra Allen, and Shelley Tate show off the bank’s new checking…
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Why would consumers show more interest in a fee-based account from Amazon than a free account? One reason is surely…
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Exciting news — we’ve entered into a strategic partnership with ChannelNet to use ChannelNet’s patented digital engagement platform OneClick Financial…
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Over the first half of the 2010s, the number of checks written in the United States declined from 41.9 billion…
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Shop for a new car, a cell phone plan, a cable TV package, or a major appliance these days, and…
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Case in point: the rapid adoption and use of smartphones in today’s world have made consumers aware of two realities: …
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To thrive in today’s financial marketplace and stand out from the pack, you must deliver checking products with benefits that…
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Consumer surveys often find that small and mid-size banks and credit unions enjoy higher levels of trust and Net Promoter…
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Does investing in customer experience improvements really create an economic return or a competitive advantage? Before you can answer that…
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When my 15-year-old daughter needs money to chip in for a car-owning friend’s next fuel fill-up or dinner out with…
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